SpinAway Privacy Policy

At SpinAway, we respect your privacy and are committed to protecting the personal data you share with us when you register, deposit, play or contact our support team. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have as a player at Spin Away. By creating an account and using our services, you agree to the practices described below.

Who We Are

SpinAway is operated by Monkey 9 Limited, a company registered in Cyprus under registration number 391776, with its registered address at Katalanou 11, Flat/Office 11, 1100 Nicosia, Cyprus. We are licensed to conduct online gaming operations by the Kahnawake Gaming Commission under licence number 1041. Our Data Protection Officer can be reached at 1 Avolonos Street, Maria House, P.C. 1075, Nicosia, Cyprus, or by writing to [email protected]. Players located in Ontario are served through a separate SpinAway Casino Ontario site operated by NGame N.V., licensed and regulated by the Alcohol and Gaming Commission of Ontario under licence OPIG1242639, conducted and managed by iGaming Ontario.

Information We Collect

Registration Data

When you sign up for a SpinAway login, we require your full legal name, home address, date of birth, e-mail address and telephone number. This information allows us to confirm that you meet our minimum age requirement of 19 and that you are legally entitled to hold an account with us. We only permit one account per player, and duplicate or fraudulent registrations may be closed in accordance with our Terms and Conditions.

Verification Documents

Before processing withdrawals, we may ask you to confirm your identity. We may request a valid photographic ID such as a passport, national identity card or driving licence, proof of residential address dated within the last three months, and proof of ownership of the payment method used to fund your account. We collect this information to comply with anti-money laundering obligations and to protect you and us from fraud.

Technical and Usage Data

We automatically collect information about the device, browser and IP address you use to access spinaway.ca, together with your gaming activity, deposit and withdrawal history, and communications with our support team. If the country registered on your account differs from your IP address, we reserve the right to review and, where necessary, restrict your account.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to operate SpinAway Casino, remember your preferences, keep you securely logged in, and analyse how players use our online casino. Our cookies also help us understand which promotions and games are most popular so that we can improve the SpinAway experience across desktop, mobile web and our Android app. You can manage cookie preferences through your browser settings, although disabling certain cookies may affect your ability to use the Spin Away login or other account features.

How We Use Your Data

We use the personal data we collect to:

• Verify your identity and age before allowing real-money play at SpinAway;
• Process your deposits, withdrawals and bonus entitlements;
• Detect and prevent fraud, money laundering and promotion abuse;
• Communicate with you about your account, transactions and customer support requests;
• Send you marketing communications about SpinAway bonus offers where you have consented to receive them;
• Comply with our obligations under Kahnawake, AGCO and other applicable regulatory frameworks;
• Improve the security, functionality and content of our online casino.

Sharing Your Information

We do not sell your personal data. We may share information with regulators such as the Kahnawake Gaming Commission and, for our Ontario site, the AGCO and iGaming Ontario, as well as with payment processors, identity verification providers, game studios and IT service providers who help us operate SpinAway. Any third party that processes data on our behalf is required to maintain appropriate confidentiality and security standards. We may also disclose information where required by law, court order or to protect our legal rights.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterwards to meet our legal and regulatory obligations. If your SpinAway account records no transaction for 12 consecutive months, we will contact you by e-mail before treating it as inactive; if we cannot reach you, a monthly administrative fee may apply as set out in our Terms and Conditions. Accounts inactive for 24 continuous months may be permanently closed, with data retained only as required by law. Player funds are always held in accounts segregated from our corporate funds.

International Data Transfers

Because we operate across Canada and internationally, your data may be transferred between Cyprus, Curaçao and other jurisdictions in which our group companies and service providers are based. Wherever we transfer personal data outside your home country, we take steps to ensure it continues to receive an appropriate level of protection consistent with this Privacy Policy.

Your Rights

Depending on where you live, you may have the right to access, correct, delete or restrict the use of your personal data, and to object to certain processing, including direct marketing. If you wish to exercise any of these rights or have questions about how we handle your information, please contact us at [email protected]. We aim to respond to all requests promptly and in accordance with applicable data protection law.

Data Security

We maintain administrative, technical and physical safeguards designed to protect your personal data against unauthorised access, loss or misuse. Payment details are processed through secure, encrypted channels, and access to sensitive information is limited to employees and partners who need it to deliver our services. While we work hard to protect your information, no method of transmission or storage is completely secure, and we encourage you to keep your login credentials confidential.

SpinAway Casino Canada and Ontario Players

Our global site serves players across SpinAway Canada outside Ontario. Players located in Ontario are directed through the region selector to our dedicated SpinAway Casino Ontario platform, operated under a separate licence and subject to additional monitoring, including verification of your physical location to ensure real-money wagers are only accepted from within the province. Certain individuals connected with the AGCO, OLG or iGaming Ontario, and their close associates, are not permitted to hold an account on that site.

Children and Minimum Age

Our services are intended only for individuals aged 19 or older. We do not knowingly collect personal data from anyone under this age, and any account found to belong to a minor will be closed immediately, with funds handled in accordance with applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. The current version of our Privacy and Cookie Policy applies from the date it is published on our website, and we encourage you to review it periodically. Continued use of SpinAway after any update constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact our support team at [email protected] or our Data Protection Officer at [email protected]. If you are not satisfied with our response, you may escalate your complaint to the independent body linked in the footer of our website, or, for Ontario players, to iGaming Ontario.